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Category: Call Center Trends

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Headphones Hanging In Empty Office

Elastix Is Now a Closed-Source Software. What Are Other Options Available?

Posted June 15, 2020June 15, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you advice on everything you need.  […]

Closeup Of Headphone On Keyboard

Asterisk: What Comes After?

Posted June 12, 2020June 12, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great popularity among contact centers since […]

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Soft Skills For Your Contact and Call Center Agents.

Posted June 11, 2020December 10, 2020 Tamara Hernandez5 CommentsPosted in Call Center Trends, Sales and Marketing

When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]

energia

PBX System, Why Is It Suitable for Contact/Call Centers?

Posted June 10, 2020June 10, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses.  PBX phone systems have quickly evolved over the years, […]

call center support

Call Center: How to Start Up One and Not Die Trying

Posted June 9, 2020June 9, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]

Women, Cheerful, Happiness.

Discover How to Improve Work Motivation in Your Call Center

Posted June 8, 2020June 8, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Work motivation is a set of psychological forces that influence the behavior of employees.    These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call […]

Group of buisness people working on tablet

Change Management in Call Centers, Do You Know What It Is?

Posted June 3, 2020June 3, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order […]

employeeturnover

How to Prevent Employee Turnover

Posted May 29, 2020May 29, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Employee turnover is a problem “recently” faced by companies and businesses. It stems from changes in work relationships caused by competition and globalization. As well as from employees’ aspiration to better job opportunities. All these […]

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Voice Broadcasting for Improved Call Center Strategies

Posted May 28, 2020June 3, 2020 Diana GarciaLeave a commentPosted in Call Center Trends, Customer Service

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]

Call Centers vs Contact Centers

Call Center vs. Contact Center, What’s the Difference?

Posted May 27, 2020May 27, 2020 Diana Garcia2 CommentsPosted in Call Center Trends

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

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