Soft Skills For Your Contact and Call Center Agents.
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to […]
Category: Sales and Marketing
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Uses of Instant Messaging Tools: Communicate with Your Customers.
Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your […]
Outbound Calls: How To Increase Call Center Sales.
Are you trying to increase your phone sales, but you don’t really know where to start? Let’s begin by defining what outbound calls are and why are they crucial for […]
Telephone Surveys in Market Research
Companies in all lines of business need to know their target markets and customers to improve their processes and achieve their goals. Surveys are one of the tools most commonly […]
Do You Know How to Build Customer and Employee Loyalty?
Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty. […]