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Uses of Instant Messaging Tools: Communicate with Your Customers.

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Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through different communication channels visibly improves: User experience, Confidence, Appreciation, and loyalty towards your company. Here you have some advantages of …

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Outbound Calls: How To Increase Call Center Sales.

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Are you trying to increase your phone sales, but you don’t really know where to start? Let’s begin by defining what outbound calls are and why are they crucial for your company. Outbound calls are generally classified as “cold calls”, as they are taken from potential customer databases to try to close a sale or …

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Telephone Surveys in Market Research

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Companies in all lines of business need to know their target markets and customers to improve their processes and achieve their goals.     Surveys are one of the tools most commonly used to collect important data. They help to pinpoint customer preferences, current industry trends, and even customer perception in connection with a product or brand.  …

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Do You Know How to Build Customer and Employee Loyalty?

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Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty.  Customers around the world prefer personalized services.  Offer Multichannel Service In this digital era, the internet and online applications are the means customers use the …

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