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If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
Sales calls entail a complex communication process that requires agents to be skilled in order to establish a good rapport. The end of such communication is transmitting and receiving information. In face-to-face sales, non-verbal gestures […]
Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to understand that, when it comes […]
According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based sales, which continue to be […]
The digital transformation is one of the issues that has been revolutionizing the world for some years now. To have a successful company, it is important to consider that it is not only the acquisition […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector they work […]
Many political campaigns and public figures use SMS strategies to communicate with voters effectively. Why is this? We live in a digital age, where most of our interactions and activities are done through a smart […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector, they work […]
Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on a 24‑hour basis and deliver […]
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]
