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Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector they work […]
Many political campaigns and public figures use SMS strategies to communicate with voters effectively. Why is this? We live in a digital age, where most of our interactions and activities are done through a smart […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector, they work […]
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]
Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through […]
Are you trying to increase your phone sales, but you don’t really know where to start? Let’s begin by defining what outbound calls are and why are they crucial for your company. Outbound calls are […]
Companies in all lines of business need to know their target markets and customers to improve their processes and achieve their goals. Surveys are one of the tools most commonly used to collect important data. […]
Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty. Customers around the world prefer […]
