Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]
Tax season is upon us, so we decided to make a little checklist for collectors. To have a successful collection strategy it is very important to know who we are going to contact, when we […]
One of the best and most used tools for any company that has a call center or contact center is precisely the auto dialer. The increase of telephone numbers and databases has made the auto dialer […]
The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]
Making a phone call is never easy, especially collection calls. No matter how long your agents have been on the job, there will always be details to improve. To begin with, we would like to […]
Have you ever heard the term CTI for Call and Contact Center and would like to know what it is? To understand it in-depth and to understand its current importance it is important to go […]
The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally. Specifically, in the debt collection industry, activities such as operational […]
What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
The insurance industry is one of the most competitive industries in the market. That is why acquiring a new client can be 7 to 9 times more expensive than in other industries. In addition to […]