Companies that apply technologies that help administration to improve the overall quality are obtaining great results! This allows them to improve their overall results and integrate better profits in their sector and, of course, achieve […]
We have already heard a lot about the importance of customer service, and why a company should be concerned about making an excellent impression from the first contact customers have with the contact center. If […]
Cloud-based call center solutions offer considerable benefits in terms of resources and strategy development. They also provide agents with a flexible work environment. What Is a Cloud Call Center Like? Cloud call centers are hosted […]
The security triad, the 3 main components of security, the security pillars, the security triangle; many words exist to refer to the CIA TRIAD; but do you know what these 3 initials refer to? The […]
Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]
Tax season is upon us, so we decided to make a little checklist for collectors. To have a successful collection strategy it is very important to know who we are going to contact, when we […]
One of the best and most used tools for any company that has a call center or contact center is precisely the auto dialer. The increase of telephone numbers and databases has made the auto dialer […]
The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]
Making a phone call is never easy, especially collection calls. No matter how long your agents have been on the job, there will always be details to improve. To begin with, we would like to […]