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Author: Tamara Hernandez

Keep Your Team Productive and Motivated!

Importance and Tips to Motivate your Agents while Working Remotely.

Posted February 25, 2021February 25, 2021 Tamara HernandezLeave a commentPosted in Call Center Trends, Customer Service, Work from Home

Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]

Tax Season Checklist

Tax Season Checklist for Collectors.

Posted February 17, 2021February 18, 2021 Tamara HernandezLeave a commentPosted in Collection

Tax season is upon us, so we decided to make a little checklist for collectors. To have a successful collection strategy it is very important to know who we are going to contact, when we […]

Can Debt Collectors Use Auto Dialers?

Can Debt Collectors Use Auto Dialers?

Posted February 11, 2021February 24, 2021 Tamara HernandezLeave a commentPosted in Collection

One of the best and most used tools for any company that has a call center or contact center is precisely the auto dialer. The increase of telephone numbers and databases has made the auto dialer […]

Tips to work from home

Work from Home tips

Posted February 3, 2021February 18, 2021 Tamara HernandezLeave a commentPosted in Work from Home

The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]

Scripts

Collection Calls: How to Make a Succesful Call.

Posted January 29, 2021January 29, 2021 Tamara HernandezLeave a commentPosted in Collection

Making a phone call is never easy, especially collection calls. No matter how long your agents have been on the job, there will always be details to improve. To begin with, we would like to […]

Closeup of male

What Is a CTI?

Posted January 20, 2021January 20, 2021 Tamara HernandezLeave a commentPosted in Collection

Have you ever heard the term CTI for Call and Contact Center and would like to know what it is? To understand it in-depth and to understand its current importance it is important to go […]

Contact Center Digital Experience

What Is a Debt Collection Software?

Posted January 13, 2021January 20, 2021 Tamara HernandezLeave a commentPosted in Collection

The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally.  Specifically, in the debt collection industry, activities such as operational […]

BPO Vs Contact Center

Posted December 17, 2020December 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]

Debt Collection

Demystifying the Top 10 Myths About Managing Contact Centers

Posted December 9, 2020December 9, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends, Sales and Marketing

If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]

Customer Service Call Center

Uses of Instant Messaging in the Insurance Industry.

Posted December 8, 2020December 8, 2020 Tamara HernandezLeave a commentPosted in Insurance

The insurance industry is one of the most competitive industries in the market. That is why acquiring a new client can be 7 to 9 times more expensive than in other industries. In addition to […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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