Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an easy and fast means of […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector they work […]
Data from the latest insurance industry-related study conducted by Deloitte, showed that the life insurance industry has been experimenting with new data sources and analytical tools allowing them to improve customer experience, streamline the sales […]
Many political campaigns and public figures use SMS strategies to communicate with voters effectively. Why is this? We live in a digital age, where most of our interactions and activities are done through a smart […]
With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless of the sector, they work […]
Contact centers must be capable of adapting to market trends and technological advances. Choosing a contact center software platform is no easy task. It requires to analyze multiple factors, in addition to features. Contact centers’ […]
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why contact centers and call centers […]
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of call and contact center. This […]
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according to the Pew Research. This […]