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The introduction of technology into collections defines how these operations have evolved over the years. Debt collection is without a doubt one of the sectors with more changes. It must be understood as a sector […]
Tax season is upon us, so we decided to make a little checklist for collectors. To have a successful collection strategy it is very important to know who we are going to contact, when we […]
One of the best and most used tools for any company that has a call center or contact center is precisely the auto dialer. The increase of telephone numbers and databases has made the auto dialer […]
Making a phone call is never easy, especially collection calls. No matter how long your agents have been on the job, there will always be details to improve. To begin with, we would like to […]
The year 2020 was not easy for anyone around the world. Many industries have been affected by the pandemic, either facing sales declines or having to change their business model. But it hasn’t all been […]
Have you ever heard the term CTI for Call and Contact Center and would like to know what it is? To understand it in-depth and to understand its current importance it is important to go […]
The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally. Specifically, in the debt collection industry, activities such as operational […]
Collection, like many other industries, has faced difficulties due to the COVID-19 pandemic, constant technological changes, and, of course, the new dynamics of markets and customers. Technology has taken on an indispensable role for those […]
The application of technology in the collection industry has become very important for those companies that want to do business efficiently and competitively. The creation of alliances to improve work systems in an organization is […]
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according to the Pew Research. This […]
