Collection

DOWNLOADABLE CONTENT

5 Ways CRM Integration Turbocharges Debt Collection with Call Centers

Leave a Comment / Collection / By

Debt collection is an intricate process that requires precision, efficiency, and a deep understanding of your customer base. One of the tools that can significantly enhance your debt collection efforts is Customer Relationship Management (CRM) software. In this article, we’ll delve into the importance of a CRM for your debt collection strategy and how it …

5 Ways CRM Integration Turbocharges Debt Collection with Call Centers Read More »

Ensuring Call Center Compliance: Navigating FDCPA and Regulation 7 in 7

Leave a Comment / Collection / By

In the dynamic realm of call centers, where communication bridges businesses and customers, regulatory adherence is paramount. Among the crucial guidelines that shape operations in the United States, the Fair Debt Collection Practices Act (FDCPA) and Regulation 7 in 7 stand as cornerstones. Understanding their mechanics, implications, and strategies for avoiding penalties is pivotal for …

Ensuring Call Center Compliance: Navigating FDCPA and Regulation 7 in 7 Read More »

Debt Collection

Debt Collection Tools for Contact Centers

Leave a Comment / Collection / By

Collection tools are a key factor in contact centers that specialize in resolving delinquencies.  There’s more to debt collection than meets the eye. That’s why an increasingly large number of companies and centers in the debt recovery sector draw up integral management strategies.  These plans of action focus on bringing delinquent accounts up to date. …

Debt Collection Tools for Contact Centers Read More »

Debt Collection

How Has Debtor Management Evolved Over Time?

Leave a Comment / Collection / By

This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments.  With time and practice, collectors came to realize that being aggressive didn’t help them to reach their goals.   Little by little, they found that the key to positive results was understanding debtors’ …

How Has Debtor Management Evolved Over Time? Read More »

Professional Collections

The Professionalization of Debt Collection

Leave a Comment / Collection / By

Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry.   This concept is understood in different ways, like:  Contact centers’ ability to map out self-regulating strategies where ethics and professionalism are the cornerstones of all collections activities.  A set of …

The Professionalization of Debt Collection Read More »

Improve Your Collections Technique

4 Comments / Collection / By

To improve the technique of your collections department, you must first understand what needs to be changed.  There are different factors you must take into account to identify the processes where a strategy is required to achieve higher recovery rates. Some of these factors are: Key performance indicators Customer management Dedicated teams In-house methodologies Existing …

Improve Your Collections Technique Read More »

Professional Collections

Collections for Clients in the Early Stages of Delinquency

Leave a Comment / Collection / By

Accounts with less than 120 days past due are classified into the early stages of delinquency. In these cases, the debt collection strategy needs to be well-thought-out and immediate, right from the first day that balance is outstanding, in order to increase the likelihood of collecting payment. Apart from using appropriate tools and learning about …

Collections for Clients in the Early Stages of Delinquency Read More »

Scroll to Top