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Collection, like many other industries, has faced difficulties due to the COVID-19 pandemic, constant technological changes, and, of course, the new dynamics of markets and customers. Technology has taken on […]
The application of technology in the collection industry has become very important for those companies that want to do business efficiently and competitively. The creation of alliances to improve work […]
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according […]
Collection tools are a key factor in contact centers that specialize in resolving delinquencies. There’s more to debt collection than meets the eye. That’s why an increasingly large number of […]
The measures taken to prevent bad debt expenses are referred to as debt recovery. This activity is crucial to any business in commerce. However, both companies and contact centers that […]
The introduction of technology into collections defines how these operations have evolved over the years. Debt collection must be understood as a sector that has experienced changes on a constant […]
This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments. With time and practice, collectors came to […]
Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry. This concept is understood in […]
To improve the technique of your collections department, you must first understand what needs to be changed. There are different factors you must take into account to identify the processes […]
Accounts with less than 120 days past due are classified into the early stages of delinquency. In these cases, the debt collection strategy needs to be well-thought-out and immediate, right […]