Call Center Services by the Hour
Call center services hired by the hour are a great opportunity that many businesses seize to satisfy all their communication needs. The way today’s customers communicate with companies has changed customer service dramatically. That’s why an increasingly large number of companies decide to outsource their operation to multichannel contact centers; in order to deliver an […]
What Your Contact Center Needs
Today’s contact centers require tools that improve their contact ratios and productivity, and consequently increase their revenue. Profitability is a key aspect in any business. In order to maximize it, companies must keep close control of their financial situation. To that end, they must start by drawing up a budget that takes operating costs into […]
Bulk SMS System: Usage Examples for Your Company (Infographic)
Bulk SMS is a tool used by thousands of companies. To contact both customers and prospects on a direct and effective basis. SMS messages are one of the main communication means in many industries. In debt collection, for instance, they are used as payment reminders or notifications. In advertising or marketing, they are used to […]
Call Recording, the Best Shield Available to Your Company and Customers
Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume of information, is protected from any possible threats when using call recording. Call recording systems were developed a while back […]
Call Control | Management in Contact Centers
Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control). According to some studies A single agent can dial or answer about 100 calls on average within a 6-hour shift. […]
Brand Loyalty: Contact Center Management: (Infographic)
Focusing on customers is perhaps the best strategy you can adopt to improve your brand loyalty and in-house processes. Only by becoming familiar with customers, what they use, request, and do. You can strengthen your business relationships based on a contact center management plan. In the call and contact center industry, it is crucial to […]
How to Improve Human Performance in Your Call Center
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on the performance of companies, as well as their talent network. All companies are required to consider a series of factors […]
Three Benefits of Market Surveys for Your Business
Companies are required to know their market in order to improve on a constant basis. Becoming familiar with competitors, the current trends. And the needs of clients and prospects is what helps businesses to keep pace with their respective industries. To access said information, most of market researchers and analysts use mass surveys They are […]
Enhance Your Contact Center with Software and Telephony
Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve time management, and enable continuous innovation. Today’s contact centers are either growing companies or in-house departments. In charge of sectors […]
The Importance of Data Security in Contact Centers
One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the integrity, reputation, and privacy of those who hold it is protected. In contact centers that collect and exchange different types of information, it’s crucial to […]