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Category: Call Center Trends

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March 26, 2020September 1, 2020Call Center Trends

The Importance of Revamping Your Contact Center

Phone calls continue to be the main means of communication in contact centers. That’s why it is essential for them to have the most efficient technology for handling a large volume of calls. An automated, […]

March 26, 2020August 28, 2020Call Center Trends

Recording Systems and Contact Center Improvement

Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics.     Recording systems are widely used by […]

March 25, 2020August 28, 2020Call Center Trends

Four Musts for Building a Top Contact Center in 2020

We’re only a few days away from 2020. In the months to come, new trends in customer service and support will develop, although they will continue to focus on customer experience.  CX is a crucial […]

March 20, 2020August 28, 2020Call Center Trends

Call Center Reports and Metrics

Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they obtain a considerable insight into […]

February 12, 2020December 29, 2020Call Center Trends, Customer Service

Why Are Social Networks Important in Contact Centers?

Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in […]

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