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Category: Call Center Trends

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June 10, 2020June 10, 2020Call Center Trends

PBX System, Why Is It Suitable for Contact/Call Centers?

What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses.  PBX phone systems have quickly evolved over the years, […]

June 9, 2020June 9, 2020Call Center Trends

Call Center: How to Start Up One and Not Die Trying

Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]

June 8, 2020June 8, 2020Call Center Trends

Discover How to Improve Work Motivation in Your Call Center

Work motivation is a set of psychological forces that influence the behavior of employees.    These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call […]

June 3, 2020June 3, 2020Call Center Trends

Change Management in Call Centers, Do You Know What It Is?

Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order […]

May 29, 2020May 29, 2020Call Center Trends

How to Prevent Employee Turnover

Employee turnover is a problem “recently” faced by companies and businesses. It stems from changes in work relationships caused by competition and globalization. As well as from employees’ aspiration to better job opportunities. All these […]

May 28, 2020June 3, 2020Call Center Trends, Customer Service

Voice Broadcasting for Improved Call Center Strategies

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]

May 27, 2020May 27, 2020Call Center Trends

Call Center vs. Contact Center, What’s the Difference?

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

May 26, 2020May 27, 2020Call Center Trends

Chat and Personalized Customer Service

Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction.  […]

May 26, 2020September 7, 2020Call Center Trends, Customer Service

Contact Center Agents and Customer Experience

Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service.  Due to customers’ demand for prompt assistance […]

May 21, 2020September 2, 2020Call Center Trends

Contact Center Services: Their Importance for Companies.

Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of their own homes, but… how […]

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