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Customers are increasingly demanding and more analytical when making a purchase or hiring a service. Every time a customer wants to acquire a service, they analyze not only the price […]
Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an […]
For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have […]
Cloud contact centers have been a common topic among industry leaders, from different sectors, for the last decade. If you are still unsure whether something like a cloud-based solution is […]
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why […]
A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]
Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, […]
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. […]
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
