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A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]
Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]
The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. Spirits will be high and […]
What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
Voice broadcasting continues to be a viable option for businesses that need to send the same message on a mass scale. This tool is commonly used in promotional or publicity campaigns to inform customers of […]
Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The contact centers or call centers […]
Customers are increasingly demanding and more analytical when making a purchase or hiring a service. Every time a customer wants to acquire a service, they analyze not only the price and quality of what they […]
Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an easy and fast means of […]
For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have contact with the clients, one […]
