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We have already heard a lot about the importance of customer service, and why a company should be concerned about making an excellent impression from the first contact customers have with the contact center. If […]
Cloud-based call center solutions offer considerable benefits in terms of resources and strategy development. They also provide agents with a flexible work environment. What Is a Cloud Call Center Like? Cloud call centers are hosted […]
The security triad, the 3 main components of security, the security pillars, the security triangle; many words exist to refer to the CIA TRIAD; but do you know what these 3 initials refer to? The […]
Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]
Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]
The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. Spirits will be high and […]
What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
Voice broadcasting continues to be a viable option for businesses that need to send the same message on a mass scale. This tool is commonly used in promotional or publicity campaigns to inform customers of […]
