Voice Broadcasting for Improved Call Center Strategies

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many more benefits in terms of business strategies.  Telephone messages are a direct, effective contact means. They can be broadcasted to […]

Chat and Personalized Customer Service

Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction.   It is important to provide valuable interactions in customer service. Service quality is considered good or bad due, in large […]

Social Networks in Contact Centers

Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in them.   The first thing to keep in mind is that new generations prefer social networks over any other means to […]

Call Center Trends in 2020

It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with others. This leads to changes in the call and contact center industry. The means for communicating, accessing information, and interacting with providers of services and […]

Social Networks in Contact Centers

Social Networks in Contact Centers Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in them.   The first thing to keep in mind is that new generations prefer social networks […]