PCI DSS why is it important for Contact and Call Centers.

Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, […]

What Are the Main Call Center Metrics?

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement.   […]

Startup Tips (for Contact Centers)

It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability […]

Call Center Trends in 2020

It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]

Asterisk: What Comes After?

Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]