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What is debt collection software?

The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally.  Specifically, in the debt collection […]

Send Insant Messages This Holiday Season.

The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. […]

BPO Vs Contact Center

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company […]

Demystifying the Top 10 Myths About Managing Contact Centers

If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the […]

Uses of Instant Messaging in the Insurance Industry.

The insurance industry is one of the most competitive industries in the market. That is why acquiring a new client can be 7 to 9 times more expensive than in […]

How to Improve Your Call Center with an Autodialer (Infographic)

In today’s digital era, some call centers still dial phone numbers manually instead of using an autodialer. However, in such cases, it’s well known that a large percentage of agents […]

End to End Solutions for Debt Collection Agencies

Collection, like many other industries, has faced difficulties due to the COVID-19 pandemic, constant technological changes, and, of course, the new dynamics of markets and customers.   Technology has taken on […]

How to Improve Your Voice Messages (Infographic).

Voice broadcasting continues to be a viable option for businesses that need to send the same message on a mass scale. This tool is commonly used in promotional or publicity […]

What is Preview Dialing?

Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The […]

COVID-19: Economic Impact of the Pandemic

In the past months, the world economy has been transformed due to the COVID-19 pandemic. How Does This Outbreak Harm the Economy? The International Monetary Fund (IMF) said it’s very […]