Spotting CC Trends

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Key Factors for a Great Customer Service.

We have already heard a lot about the importance of customer service, and why a company should be concerned about making an excellent impression from the first contact customers have with the contact center. If […]

How Does Cloud Call Center Software Works?

Cloud-based call center solutions offer considerable benefits in terms of resources and strategy development. They also provide agents with a flexible work environment. What Is a Cloud Call Center Like? Cloud call centers are hosted […]

Security Triad: CIA.

The security triad, the 3 main components of security, the security pillars, the security triangle; many words exist to refer to the CIA TRIAD; but do you know what these 3 initials refer to?  The […]

Improving your Telephone Survey Scores is not Impossible

Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]

Predictive Dialer for Contact Centers

A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]

Importance and Tips to Motivate your Agents while Working Remotely.

Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]

Tax Season Checklist for Collectors.

Tax season is upon us, so we decided to make a little checklist for collectors. To have a successful collection strategy it is very important to know who we are going to contact, when we […]

Can Debt Collectors Use Auto Dialers?

One of the best and most used tools for any company that has a call center or contact center is precisely the auto dialer. The increase of telephone numbers and databases has made the auto dialer […]

Work from Home tips

The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]

Collection Calls: How to Make a Succesful Call.

Making a phone call is never easy, especially collection calls. No matter how long your agents have been on the job, there will always be details to improve. To begin with, we would like to […]