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Key Factors for a Great Customer Service.
We have already heard a lot about the importance of customer service, and why a company should be concerned about making an excellent impression from the first contact customers have with the contact center. If […]
Cloud-based call center solutions offer considerable benefits in terms of resources and strategy development. They also provide agents with a flexible work environment. What Is a Cloud Call Center Like? Cloud call centers are hosted […]
Improving your Telephone Survey Scores is not Impossible
Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]
The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]