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Predictive Dialer for Contact Centers
A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]
The current world situation has forced many companies to close their offices and send their workers to work from home. Although it can be seen as a benefit, this can also have many repercussions on […]
The year 2020 was not easy for anyone around the world. Many industries have been affected by the pandemic, either facing sales declines or having to change their business model. But it hasn’t all been […]
The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally. Specifically, in the debt collection industry, activities such as operational […]
The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. Spirits will be high and […]