5 Latest Developments for Collection
The year 2020 was not easy for anyone around the world. Many industries have been affected by the pandemic, either facing sales declines or having to change their business model. But it hasn’t all been […]
PBX System, Why Is It Suitable for Contact/Call Centers?
What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses. PBX phone systems have quickly evolved over the years, […]
Call Center: How to Start Up One and Not Die Trying
Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]
Discover How to Improve Work Motivation in Your Call Center
Work motivation is a set of psychological forces that influence the behavior of employees. These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call […]
Uses of Instant Messaging Tools: Communicate with Your Customers.
Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through […]
Change Management in Call Centers, Do You Know What It Is?
Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order […]
Outbound Calls: How To Increase Call Center Sales.
Are you trying to increase your phone sales, but you don’t really know where to start? Let’s begin by defining what outbound calls are and why are they crucial for your company. Outbound calls are […]
How to Prevent Employee Turnover
Employee turnover is a problem “recently” faced by companies and businesses. It stems from changes in work relationships caused by competition and globalization. As well as from employees’ aspiration to better job opportunities. All these […]
Voice Broadcasting for Improved Call Center Strategies
A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]
The Role of Contact Centers in the Healthcare Insurance Industry.
Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being […]