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Contactless World: Solutions to Keep Up your Customer Service Level.

Customers are increasingly demanding and more analytical when making a purchase or hiring a service. Every time a customer wants to acquire a service, they analyze not only the price […]

Tips for a Good Use of Instant Messaging in Your Contact Center

Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an […]

Achieving Success in Digital Transformation.

The digital transformation is one of the issues that has been revolutionizing the world for some years now. To have a successful company, it is important to consider that it […]

What is An Autodialer and How Does it Work?

For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have […]

How SMS Messages Improve Your Sales Strategy

With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless […]

Life insurance: Integrated Technology For a Sustainable Growth.

Data from the latest insurance industry-related study conducted by Deloitte, showed that the life insurance industry has been experimenting with new data sources and analytical tools allowing them to improve […]

Uses of SMS in political campaigns.

Many political campaigns and public figures use SMS strategies to communicate with voters effectively. Why is this? We live in a digital age, where most of our interactions and activities […]

How SMS Messages Improve Your Sales Strategy

With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless […]

Automate Your Sales and Customer Service Processes.

Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on […]

Cloud Contact Center

Cloud contact centers have been a common topic among industry leaders, from different sectors, for the last decade. If you are still unsure whether something like a cloud-based solution is […]

 

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