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CEM: How Do We Establish Quality Relationships With Our Customers?

Telecommunications and the metaverse: what is the relationship between them?

The metaverse is getting closer every day to becoming a reality we can all access from the comfort of our mobile devices, computers, or video consoles. And for this to become the experience we have seen in countless movies, series, and stories, it takes much more than a good computer capable of processing all the […]

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Multichannel Customers: Are You Ready for Them?

Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting to the trends in the industry and the needs of customers is imperative to contact centers. Whether it is for customer service, sales, or tech

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No more customer service in 2019

No More Customer Service in 2019

For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing close, effective customer service that meets people’s needs.  In 2019, high-quality customer experiences became a clear trend. Accordingly, the trend’s popularity increased so much that contact centers were required to adopt new communication

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