Multichannel Customers: Are You Ready for Them?

Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting to the trends in the industry and the needs of customers is imperative to contact centers. Whether it is for customer service, sales, or tech […]

No More Customer Service in 2019

For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing a close, effective service that meets customers’ needs.  In 2019, high-quality customer experiences became a clear trend. Its popularity increased so much that contact centers were required to adopt new communication channels. In […]