Tips for a Good Use of Instant Messaging in Your Contact Center
Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an […]
Category: Customer Service
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Importance of Customer Experience
Customer experience is undoubtedly one of the most important aspects of business nowadays, but what is CX today? Let’s describe it as all the interactions any customer has with your […]
Voice Broadcasting for Improved Call Center Strategies
A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; […]
Contact Center Agents and Customer Experience
Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service. Due to […]
Instant Messaging Services for Contact Centers.
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your […]
Multichannel Contact Center: Optimize your Social Networks.
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers […]
5 ways top Contact Centers deliver exceptional Customer Service
In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their […]
ACD: What It Is and How It Works
What is ACD? ACD system is an acronym that stands for Automatic Call Distribution. It is a system designed for forwarding or routing calls to specific extensions. These telephone lines […]
Telephone Surveys in Market Research
Companies in all lines of business need to know their target markets and customers to improve their processes and achieve their goals. Surveys are one of the tools most commonly […]
Multichannel Customers: Are You Ready for Them?
Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting […]