The Importance of Customer Experience (CX) in the Digital Age
In today’s digital age, customer experience (CX) has become a key differentiator for companies looking to stand out in an increasingly competitive market. CX encompasses all interactions a customer has with a company, from the first contact to after-sales. In this context, contact centers play a crucial role as they are often the primary point […]
The Importance of Customer Experience (CX) in the Digital Age Read More »