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Category: Customer Service

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May 28, 2020June 3, 2020Call Center Trends, Customer Service

Voice Broadcasting for Improved Call Center Strategies

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]

May 26, 2020September 7, 2020Call Center Trends, Customer Service

Contact Center Agents and Customer Experience

Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service.  Due to customers’ demand for prompt assistance […]

May 22, 2020September 2, 2020Customer Service

Instant Messaging Services for Contact Centers.

Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]

May 6, 2020September 1, 2020Customer Service

Multichannel Contact Center: Optimize your Social Networks.

We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem […]

February 25, 2020August 28, 2020Customer Service

5 ways top Contact Centers deliver exceptional Customer Service

In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center.  “Customer Experience is […]

February 18, 2020August 28, 2020Customer Service

ACD: What It Is and How It Works

What is ACD? ACD system is an acronym that stands for Automatic Call Distribution. It is a system designed for forwarding or routing calls to specific extensions. These telephone lines are grouped depending on the […]

February 17, 2020August 28, 2020Customer Service, Sales and Marketing

Telephone Surveys in Market Research

Companies in all lines of business need to know their target markets and customers to improve their processes and achieve their goals.     Surveys are one of the tools most commonly used to collect important data. […]

February 17, 2020August 28, 2020Customer Service, IT Trends

Multichannel Customers: Are You Ready for Them?

Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting to the trends in the […]

February 17, 2020August 28, 2020Customer Service

Contact Centers and Digital Customer Experience

The latest trends in customer service indicate that one of the factors that differentiate companies from their competition is the experience provided to customers when buying products or hiring services. This experience is delivered throughout […]

February 17, 2020August 12, 2020Customer Service

Cloud Computing as a Service

Cloud Computing (or “the Cloud”) refers to a service model whose popularity is growing among companies that wish to improve their competitiveness and service quality.   In this model, companies can access digital resources like: storage, […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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