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Voice broadcasting continues to be a viable option for businesses that need to send the same message on a mass scale. This tool is commonly used in promotional or publicity campaigns to inform customers of […]
Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The contact centers or call centers […]
Customers are increasingly demanding and more analytical when making a purchase or hiring a service. Every time a customer wants to acquire a service, they analyze not only the price and quality of what they […]
Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an easy and fast means of […]
For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have contact with the clients, one […]
Cloud contact centers have been a common topic among industry leaders, from different sectors, for the last decade. If you are still unsure whether something like a cloud-based solution is fit for your business, this […]
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why contact centers and call centers […]
A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with the customer. In a contact […]
Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, many companies face problems such […]
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of call and contact center. This […]
