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Category: Call Center Trends

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Cloud contact center

Cloud Contact Center

Posted July 22, 2020July 22, 2020 Tamara Hernandez18 CommentsPosted in Call Center Trends

Cloud contact centers have been a common topic among industry leaders, from different sectors, for the last decade. If you are still unsure whether something like a cloud-based solution is fit for your business, this […]

Contact Center Security

Call Center Software: Why is it important to have the right one?

Posted July 17, 2020August 11, 2020 Tamara Hernandez27 CommentsPosted in Call Center Trends

We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why contact centers and call centers […]

Contact Centers

What is a contact center and why is it so important for my company?

Posted July 8, 2020July 8, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with the customer.  In a contact […]

data-security

PCI DSS why is it important for Contact and Call Centers.

Posted June 26, 2020June 29, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, many companies face problems such […]

Scripts for call center agents

Call Center Script: How should a good Script look like?

Posted June 24, 2020June 24, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of call and contact center. This […]

Call Center Metrics

What Are the Main Call Center Metrics?

Posted June 23, 2020June 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement.   Studying the results achieved in […]

Software engineers

Team Building Exercises and Leisure Activities for Call Centers

Posted June 22, 2020September 7, 2020 Diana Garcia1 CommentPosted in Call Center Trends

Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset.  Keeping representatives motivated is a challenge for call centers’ management and Human Resources departments.  This is […]

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Startup Tips (for Contact Centers)

Posted June 18, 2020June 18, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability and disposition to perceive, create, […]

ACW

ACW: What is it and why it is important for your Call Center?

Posted June 17, 2020December 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name indicates, the customer is no […]

Operator.

Call Center Trends in 2020

Posted June 16, 2020September 7, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with others. This leads to changes […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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