#CALL CENTER – Page 3

February 12, 2020December 29, 2020Call Center Trends, Customer Service

Why Are Social Networks Important in Contact Centers?

Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in […]

January 24, 2020December 29, 2020Customer Service

Personalized Customer Service

Contemporary clients are looking for personalized customer service. Still, when they turn to a company’s contact center, they are forwarded to automated systems more often than not. Other times, they can communicate with attendants whose […]