Cloud Computing (or “the Cloud”) refers to a service model whose popularity is growing among companies that wish to improve their competitiveness and service quality.
In this model, companies can access digital resources like:
- service platforms,
- or applications over the internet without investing in hardware or other physical infrastructure.
Given that companies can access information remotely from a wide range of devices, data management is more efficient.
Most of today’s companies use the Cloud as part of their digital strategy in one way or another.
This “trend” is on the rise.
Thanks to the many benefits it offers to both businesses and end-users in terms of cost-effectiveness and connectivity.
Cloud computing services can be classified as follows:
Platform as a Service (PaaS):
Cloud providers use special software components to make and run all applications in their environments.
In this case, all the resources are controlled by cloud providers (including networks, storage, and operating systems).
Infrastructure as a Service (IaaS):
Resources are provided through a virtual machine, giving customers complete control over the entire infrastructure.
Software as a Service (SaaS):
Applications are delivered through a given program or web browser, so customers are not required to download or install additional components.
Cloud-based Contact Centers
Contact centers use the Cloud to cut infrastructure costs and access all the applications and information necessary for their daily operation from any Internet-enabled device.
Get all the benefits of the on-site version with the highest information security standards.