Today’s contact centers require tools that improve their contact ratios and productivity, and consequently increase their revenue. Profitability is a key aspect in any business. In order to maximize it, companies must keep close control […]
The introduction of technology into collections defines how these operations have evolved over the years. Debt collection must be understood as a sector that has experienced changes on a constant basis throughout time. These changes […]
What is ACD? ACD system is an acronym that stands for Automatic Call Distribution. It is a system designed for forwarding or routing calls to specific extensions. These telephone lines are grouped depending on the […]
Cloud Computing (or “the Cloud”) refers to a service model whose popularity is growing among companies that wish to improve their competitiveness and service quality. In this model, companies can access digital resources like: storage, […]
Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in […]
Contemporary clients are looking for personalized customer service. Still, when they turn to a company’s contact center, they are forwarded to automated systems more often than not. Other times, they can communicate with attendants whose […]