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May 27, 2020May 27, 2020Call Center Trends

Call Center vs. Contact Center, What’s the Difference?

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

May 26, 2020May 27, 2020Call Center Trends

Chat and Personalized Customer Service

Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction.  […]

May 26, 2020September 7, 2020Call Center Trends, Customer Service

Contact Center Agents and Customer Experience

Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service.  Due to customers’ demand for prompt assistance […]

May 22, 2020September 2, 2020Customer Service

Instant Messaging Services for Contact Centers.

Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]

May 21, 2020September 2, 2020Call Center Trends

Contact Center Services: Their Importance for Companies.

Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of their own homes, but… how […]

May 20, 2020September 2, 2020Call Center Trends

How to Successfully Run a Multi-channel Contact Center?

Multi-channel contact centers are those that succeed in servicing customers over different communication means effectively. First-rate multichannel interactions occur when customers are provided with a positive experience in every touchpoint, regardless of the data they […]

May 20, 2020September 1, 2020Call Center Trends

Open-Source vs. Licensed Software for Contact Centers

Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these […]

May 18, 2020September 1, 2020Call Center Trends

AI: Its Role in Improving Contact Center Processes.

AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]

May 13, 2020September 1, 2020Call Center Trends

PCI Data Protection by Nuxiba

Without a doubt, the online market is currently one of the largest markets worldwide and as it continues to grow exponentially, cardholder data of millions around the world are exposed on a daily basis. Therefore, […]

May 13, 2020September 7, 2020Call Center Trends

Best Practices for Call Center Scripts

Scripts are a set of guidelines for specific processes that are provided to representatives of departments like Customer Service, Tech Support, and Complaints/Suggestions so they handle every call appropriately. These guidelines must meet a series […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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