Contact centers are required to analyze results upon the end of phone customer interactions in a methodical, consistent manner. Developing reports and keeping close control of the operation in real-time come in handy for such […]
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem […]
Transfers are a constant of contact centers’ day-to-day operation. In order for them to be expedited and better managed; it is necessary to map out a well-thought-out strategy and use appropriate tools. Contact centers have […]
The COVID-19 crisis sets many challenges to companies around the globe. One of the most critical is team management during crisis and in distance. Work from home for Contact Centers are possible, but these does […]
Call center services hired by the hour are a great opportunity that many businesses seize to satisfy all their communication needs. The way today’s customers communicate with companies has changed customer service dramatically. That’s why […]
Pandemic resulting from Covid-19 is changing life in an extreme way, along with much of the world’s workforce ways. Regulations to control the virus spread, have complicated daily tasks for numerous businesses and organizations, especially […]
Today’s contact centers require tools that improve their contact ratios and productivity, and consequently increase their revenue. Profitability is a key aspect in any business. In order to maximize it, companies must keep close control […]
Bulk SMS is a tool used by thousands of companies. To contact both customers and prospects on a direct and effective basis. SMS messages are one of the main communication means in many industries. In […]
Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume […]
Today, it is almost impossible to deny technology is the best ally for many companies and organizations due to the efficiency it provides while engaging with consumers and customers interactions, in terms of business strategies. […]