call center support

Call Center: How to Start Up One and Not Die Trying

Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand the what and why of such endeavor.  What Are Call Centers? Call centers are businesses that specialize in making and […]

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Women, Cheerful, Happiness.

Discover How to Improve Work Motivation in Your Call Center

Work motivation is a set of psychological forces that influence the behavior of employees.    These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call center.  The importance of call center representatives lies in the fact that they’re responsible for obtaining positive results.  That’s why

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Uses of Instant Messaging Tools: Communicate with Your Customers.

Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through different communication channels visibly improves: User experience, Confidence, Appreciation, and loyalty towards your company. Here you have some advantages of

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Change Management in Call Centers, Do You Know What It Is?

Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order for these methods to be effective, change must take place in the following order: Call centers experience changes on a

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Voice Broadcasting for Improved Call Center Strategies

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many more benefits in terms of business strategies.  Telephone messages are direct, effective contact means. They can be broadcast to thousands

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HealthCareInsurance

The Role of Contact Centers in the Healthcare Insurance Industry.

Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being exacerbated, which has increased, at an unprecedented rate, the search for information on private medical services through various digital means.

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Chat and personalized attention

Chat and Personalized Customer Service

Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction.  It is important to provide valuable interactions in customer service. Service quality is considered good or bad due, in large

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