Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being […]
Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction. […]
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem […]
Today, it is almost impossible to deny technology is the best ally for many companies and organizations due to the efficiency it provides while engaging with consumers and customers interactions, in terms of business strategies. […]
In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center. “Customer Experience is […]
Contemporary clients are looking for personalized customer service. Still, when they turn to a company’s contact center, they are forwarded to automated systems more often than not. Other times, they can communicate with attendants whose […]
For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing close, effective customer service that meets people’s needs. In 2019, high-quality customer experiences […]