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Category: Customer Service

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February 14, 2020August 28, 2020Customer Service

Improve Customer Experience with a Recording System

There are different strategies to improve customer experience in contact centers, such as providing agents with proper training, using well-defined scripts, or reducing wait times. Though these practices are very common in contact centers’ quality […]

February 13, 2020August 12, 2020Customer Service, Sales and Marketing

Do You Know How to Build Customer and Employee Loyalty?

Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty.  Customers around the world prefer […]

February 13, 2020December 29, 2020Customer Service

Quality in Contact/Call Centers –and How to Control It

In order to make sure customers are provided with high-quality service, it is essential to have an in-house department specialized in quality control. Among many other benefits, quality control areas help to detect existing problems […]

February 12, 2020December 29, 2020Customer Service

Improve Customer Experience with SMS Messages

Today’s customers need brands and companies to provide them with services where they feel heard and valued. So, how can you improve their customer experience with SMS? Given that they are well-informed about the technological […]

February 12, 2020December 29, 2020Call Center Trends, Customer Service

Why Are Social Networks Important in Contact Centers?

Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in […]

January 24, 2020December 29, 2020Customer Service

Personalized Customer Service

Contemporary clients are looking for personalized customer service. Still, when they turn to a company’s contact center, they are forwarded to automated systems more often than not. Other times, they can communicate with attendants whose […]

January 15, 2020December 29, 2020Customer Service, IT Trends

No More Customer Service in 2019

For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing close, effective customer service that meets people’s needs.  In 2019, high-quality customer experiences […]

January 10, 2020December 29, 2020Customer Service

Customer Service and Contact Centers

Customer service and contact centers are essential to a company’s most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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