Work from home is a concept that has grown in popularity over time, especially in the past few weeks.
It can be understood as the opportunity of working anywhere, in a place different from a company’s office desk, or, in other words, as remote work.
Is Remote Work Feasible for My Call Center?
It might seem difficult to believe, but the industry of call and contact centers is capable of operating from remote locations.
In order for this possibility to become a reality, it’s necessary to use technology that guarantees an effective, productive, continuous, and secure workflow.
What Does My Call Center Need to Operate Remotely?
- Software and hardware
- Internet access
- Protocols for authenticated connections to your company’s network and secure encrypted communication
- Mobile devices for call management (laptop/softphone)
My Call Center Meets the Requirements, What’s Next?
Call and contact centers require adaptation processes and training programs to transition into remote work successfully.
Make sure your staff is equipped with:
- Internet access
- Spaces where they can complete their tasks in a relaxed, uninterrupted way
Meeting with your workforce to provide them with all the necessary information and answer any questions they may have is also advisable.
Don’t worry. We know that maintaining social distancing is imperative during the coronavirus outbreak.
You don’t need face-to-face contact to communicate effectively. You can use videoconferencing platforms like Skype, FaceTime, Zoom, or WhatsApp.
You can also use platforms for organizing your projects into electronic boards and keeping better control of the tasks of administrative teams, such as Trello, Monday, or Kanbanchi.
What’s the Best Software for My Remote Operation?
Software plays a major role in the suitability of call centers’ home office settings.
The hosted software offered by Nuxiba allows you to continue operating with great ease and, more importantly, safety.
This service enables you to carry out multiple tasks, including:
- Keeping track of active campaigns in the administrator module
- Dialing and receiving calls in agent workstations
- Retrieving reports
- Contacting our tech support department 24/7
Shutting down your operation during the quarantine is not an option with Nuxiba. Make the decision to try our hosted service now!