Debt Collection

Debt Collection Tools for Contact Centers

Collection tools are a key factor in contact centers that specialize in resolving delinquencies.  There’s more to debt collection than meets the eye. That’s why an increasingly large number of companies and centers in the debt recovery sector draw up integral management strategies.  These plans of action focus on bringing delinquent accounts up to date. […]

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Debt Collection

How Has Debtor Management Evolved Over Time?

This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments.  With time and practice, collectors came to realize that being aggressive didn’t help them to reach their goals.   Little by little, they found that the key to positive results was understanding debtors’

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Professional Collections

The Professionalization of Debt Collection

Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry.   This concept is understood in different ways, like:  Contact centers’ ability to map out self-regulating strategies where ethics and professionalism are the cornerstones of all collections activities.  A set of

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Professional Collections

Collections for Clients in the Early Stages of Delinquency

Accounts with less than 120 days past due are classified into the early stages of delinquency. In these cases, the debt collection strategy needs to be well-thought-out and immediate, right from the first day that balance is outstanding, in order to increase the likelihood of collecting payment. Apart from using appropriate tools and learning about

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ACD system

Bulk SMS and Voice Broadcasting in Debt Collection Strategies

Text and voice messages are tools that prove ideal for collections departments because they allow to interact with customers directly and much more economically.  Technology helps to reach audiences in effective ways and branch out into new communication strategies. Therefore, it is a profitable investment for accounts receivable management firms, contact centers, and any other

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Debt Collection

Why Is the Collections Department Important to Companies?

Debt collection and debt recovery are activities that require well-thought-out processes in order to achieve successful results and encourage the liquidity and solvency of businesses.  Whether companies run an in-house department to collect their receivables or they outsource this task to a third party, such as an agency, they must develop a custom collection strategy

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Customer Service Call Center

5 ways top Contact Centers deliver exceptional Customer Service

In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center.  “Customer Experience is the new brand” –Steve Cannon, CEO of Mercedes Benz So, how can you make big improvements to your customers’ journey

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