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Contact Center Setup: What You Need to Know

Setting up a contact center requires an appropriate planning of resources and means, as well as a highly-skilled and well-trained workforce. Nowadays, competition in the contact center sector is intense. […]

Multichannel Communication in Smart Cities

It’s been a few years now since the term ‘smart city’ started to gain popularity in public policies and the interaction between governments and citizens.  It refers to cities in […]

How IP Telephony Improves Contact Centers

IP telephony works over the Internet. Nowadays the vast majority of contact centers use it, given that it allows to cut costs in terms of installation and resources, as well […]

What is a contact center and why is it so important for my company?

A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]

Importance of Customer Experience

Customer experience is undoubtedly one of the most important aspects of business nowadays, but what is CX today? Let’s describe it as all the interactions any customer has with your […]

Cybersecurity for Companies

In today’s world, where technology evolves with each passing day, using the Internet and information technologies has become a must for an increasingly large number of companies. However, these resources […]

Digital Technology in Companies

In today’s globalized world, it’s quite common that companies search for technology solutions that streamline their operation and help them adapt to the new business and service models of the […]

Data Leaks Prevention (DLP)

Regardless of job titles, and to a greater or lesser extent, employees are responsible for protecting the information of the company on whose behalf they work. Data leaks are one […]

What is TCPA And Why Is It Important for Call Centers?

TCPA stands for Telephone Consumer Protection Act, signed and approved in 1991. TCPA is dedicated to the protection of consumers. It restricts telemarketing calls and the use of automated telephone […]

Agile Methodologies for Business Success

Agile Methodologies    Agile methodologies focus on creating a collaborative work culture where the main target is to develop first-rate products that meet specific customer needs. Although this approach was first […]