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Customer Service During the Pandemic.

Customer Service is one of the interactions that prove crucial for companies because it influences customer retention. The recent pandemic has led customer service providers to adapt to new needs, […]

Collection: How Do I Increase My Overdue Portfolio Recovery?

The application of technology in the collection industry has become very important for those companies that want to do business efficiently and competitively. The creation of alliances to improve work […]

Sales Closing: How Can You Win More Deals?

Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to […]

CEM: How Do We Establish Quality Relationships With Our Customers?

This trend had been in use and working for several years, but in this new normal it is important to reincorporate it into our strategies and efforts. Let’s start by […]

How Contact Center Outsourcing Services Improve Sales

According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based […]

Contactless World: Solutions to Keep Up your Customer Service Level.

Customers are increasingly demanding and more analytical when making a purchase or hiring a service. Every time a customer wants to acquire a service, they analyze not only the price […]

Tips for a Good Use of Instant Messaging in Your Contact Center

Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an […]

Achieving Success in Digital Transformation.

The digital transformation is one of the issues that has been revolutionizing the world for some years now. To have a successful company, it is important to consider that it […]

What is An Autodialer and How Does it Work?

For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have […]

How SMS Messages Improve Your Sales Strategy

With the advent of instant messaging, the use of SMS has diminished gradually. However, this doesn’t mean that text messages have completely disappeared or become irrelevant to business strategies. Regardless […]