Demystifying the Top 10 Myths About Managing Contact Centers
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the […]
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the […]
Sales calls entail a complex communication process that requires agents to be skilled in order to establish a good rapport. The end of such communication is transmitting and receiving information. […]
Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to […]
According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based […]
The digital transformation is one of the issues that has been revolutionizing the world for some years now. To have a successful company, it is important to consider that it […]
Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on […]
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to […]