Outbound Calls: How To Increase Call Center Sales.

Are you trying to increase your phone sales, but you don’t really know where to start?

Let’s begin by defining what outbound calls are and why are they crucial for your company.

Outbound calls are generally classified as “cold calls”, as they are taken from potential customer databases to try to close a sale or introduce a new company product.

Therefore, making a successful outbound call may require a series of well-organized factors to close the sale. So, here are some tips to improve your outbound sales rates:

  •   Set specific goals:

Set the goal of your outbound call. What goal do you want to achieve with this campaign?

Certainty, these objectives can be modified as the business grows or evolves, but if you want to be successful with this outbound campaign you need to have a clear idea of what you are trying to achieve.

  • Selling a complementary product?
  • Selling a new product?
  • Schedule an appointment?

These are some examples of questions that can be asked to clearly define the objectives of your campaign.

Outbound calls
  • Well prepared agents.

Train your agents – Invest and train your staff and make them feel part of the organization. Remember, a happy employee will always convey that message of loyalty and passion for the company.

In the same way, the agent must be familiar with the product or service being sold, in order to convey the right message and be able to resolve any doubts that may arise.

  • Sale Scripts

One of the best practices every call center should have is sale scripts with different decision trees.

Outbound calls can be scary as they are cold calls, that is why a well-planned script can help our agents boosting their confidence level during the call, increasing their chances of closing the sale.

Besides the scripts, it is highly recommended that agents can request help from their supervisors in real-time. As we know a “cold call” can be complicated, for this reason many times agents may need help to offer that extra that can close the sale.

Therefore, it is very important for the supervisors to be aware of and help the agents with certain decisions in order to close the sale.

  • An integrated technology

All-in-one integrated solutions allow you to offer personalized attention to your customers in different communication channels.

Regardless of the channel, the information, prices, promotions, must always be the same.

Nuxiba technologies offer the best all-in-one solution for your call center.  Predictive dialers, real-time monitoring, integrated social networks, and so much more.

Ask for a free demo today and see what we can do for you.


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