Contact Center Services: Their Importance for Companies.
Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of […]
Category: Call Center Trends
DOWNLOADABLE CONTENT
How to Successfully Run a Multi-channel Contact Center?
Multi-channel contact centers are those that succeed in servicing customers over different communication means effectively. First-rate multichannel interactions occur when customers are provided with a positive experience in every touchpoint, […]
Open-Source vs. Licensed Software for Contact Centers
Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… […]
AI: Its Role in Improving Contact Center Processes.
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you […]
Predictive Dialing for Contact Centers
Predictive dialing is a tool commonly used by contact centers because they allow to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and […]
PCI Data Protection by Nuxiba
Without a doubt, the online market is currently one of the largest markets worldwide and as it continues to grow exponentially, cardholder data of millions around the world are exposed […]
Best Practices for Call Center Scripts
Scripts are a set of guidelines for specific processes that are provided to representatives of departments like Customer Service, Tech Support, and Complaints/Suggestions so they handle every call appropriately. These […]
Call Monitoring Still Works (Article + Infographic)
Contact centers are required to analyze results upon the end of phone customer interactions in a methodical, consistent manner. Developing reports and keeping close control of the operation in real-time […]
Voice Broadcasting for More Efficient Transfers
Transfers are a constant of contact centers’ day-to-day operation. In order for them to be expedited and better managed; it is necessary to map out a well-thought-out strategy and use […]
Team Management During Pandemic Crisis.
The COVID-19 crisis sets many challenges to companies around the globe. One of the most critical is team management during crisis and in distance. Work from home for Contact Centers […]