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We’re only a few days away from 2020. In the months to come, new trends in customer service and support will develop, although they will continue to focus on customer experience. CX is a crucial factor that requires contact centers to use resources and follow integral strategies that drive customer satisfaction. However, this is in […]
Four Musts for Building a Top Contact Center in 2020 Read More »
Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they obtain a considerable insight into their operation to develop business plans and processes accordingly. Although contact centers are used to produce general reports, they must
Call Center Reports and Metrics Read More »
Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all the different challenges entailed in them. The first thing to keep in mind is that new generations prefer social networks over any other means to
Why Are Social Networks Important in Contact Centers? Read More »
