Skip to content
Blog US
  • Call Center Trends
  • Collection
  • Customer Service
  • IT Trends
  • Sales and Marketing
  • Insurance
  • Go to Nuxiba.com

Tag: contactcenter

BPO Vs Contact Center

Posted December 17, 2020December 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]

Debt Collection

Demystifying the Top 10 Myths About Managing Contact Centers

Posted December 9, 2020December 9, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends, Sales and Marketing

If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]

Como mejoran las ventas mi centro de contacto

How Contact Center Outsourcing Services Improve Sales

Posted September 24, 2020September 24, 2020 Tamara HernandezLeave a commentPosted in Sales and Marketing

According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based sales, which continue to be […]

automatice-sus-procesos-de-venta-2

What is An Autodialer and How Does it Work?

Posted August 31, 2020August 31, 2020 Tamara Hernandez5 CommentsPosted in Call Center Trends

For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have contact with the clients, one […]

Contact Center Setup

Contact Center Setup: What You Need to Know

Posted July 14, 2020July 14, 2020 Diana GarciaLeave a commentPosted in IT Trends

Setting up a contact center requires an appropriate planning of resources and means, as well as a highly-skilled and well-trained workforce. Nowadays, competition in the contact center sector is intense. That’s why it’s important to […]

telefonia_ip

How IP Telephony Improves Contact Centers

Posted July 9, 2020July 9, 2020 Tamara HernandezLeave a commentPosted in IT Trends

IP telephony works over the Internet. Nowadays the vast majority of contact centers use it, given that it allows to cut costs in terms of installation and resources, as well as to streamline contact and […]

Scripts for call center agents

Call Center Script: How should a good Script look like?

Posted June 24, 2020June 24, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of call and contact center. This […]

ACW

ACW: What is it and why it is important for your Call Center?

Posted June 17, 2020December 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name indicates, the customer is no […]

Operator.

Call Center Trends in 2020

Posted June 16, 2020September 7, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with others. This leads to changes […]

Ai in contact centers

AI: Its Role in Improving Contact Center Processes.

Posted May 18, 2020September 1, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]

Posts navigation

1 2 Next

Contact us

E-mail us

Free Consultation

Don't forget to follow us

LinkedIn Twitter Facebook YouTube

Our Products

Centerware Suite

Centerware Total

Reminder

About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

Proudly powered by WordPress | Theme: Sydney by aThemes.