PCI Data Protection by Nuxiba
Without a doubt, the online market is currently one of the largest markets worldwide and as it continues to grow exponentially, cardholder data of millions around the world are exposed on a daily basis. Therefore, the PCI Security Standars Council decided to create a security standard oriented to the development of regulations for Cardholder Data […]
Best Practices for Call Center Scripts
Scripts are a set of guidelines for specific processes that are provided to representatives of departments like Customer Service, Tech Support, and Complaints/Suggestions so they handle every call appropriately. These guidelines must meet a series of formal requirements that ensure customers have a positive experience. In Debt Collection and Sales areas, apart from such requirements, […]
Call Monitoring Still Works (Article + Infographic)
Contact centers are required to analyze results upon the end of phone customer interactions in a methodical, consistent manner. Developing reports and keeping close control of the operation in real-time come in handy for such purpose. Real-time monitoring is one way of maintaining and guaranteeing call control and quality. Given that, it allows detecting an […]
Multichannel Contact Center: Optimize your Social Networks.
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem best to contact you. Nowadays, one of the preferred channels, without a doubt, to get in touch with companies is […]
Voice Broadcasting for More Efficient Transfers
Transfers are a constant of contact centers’ day-to-day operation. In order for them to be expedited and better managed; it is necessary to map out a well-thought-out strategy and use appropriate tools. Contact centers have taken advantage of technology by using it to streamline their external and internal processes. And consequently improve their service. Some […]
Team Management During Pandemic Crisis.
The COVID-19 crisis sets many challenges to companies around the globe. One of the most critical is team management during crisis and in distance. Work from home for Contact Centers are possible, but these does not necessarily mean it would be an easy task, maintaining an agile team who knows how to deal with a […]
Call Center Services by the Hour
Call center services hired by the hour are a great opportunity that many businesses seize to satisfy all their communication needs. The way today’s customers communicate with companies has changed customer service dramatically. That’s why an increasingly large number of companies decide to outsource their operation to multichannel contact centers; in order to deliver an […]
Covid-19: Work From Home Contact Centers Are Now a Reality.
Pandemic resulting from Covid-19 is changing life in an extreme way, along with much of the world’s workforce ways. Regulations to control the virus spread, have complicated daily tasks for numerous businesses and organizations, especially contact centers that are now making the transition to Work from home contact centers. This situation, however, represents a great […]
What Your Contact Center Needs
Today’s contact centers require tools that improve their contact ratios and productivity, and consequently increase their revenue. Profitability is a key aspect in any business. In order to maximize it, companies must keep close control of their financial situation. To that end, they must start by drawing up a budget that takes operating costs into […]
Bulk SMS System: Usage Examples for Your Company (Infographic)
Bulk SMS is a tool used by thousands of companies. To contact both customers and prospects on a direct and effective basis. SMS messages are one of the main communication means in many industries. In debt collection, for instance, they are used as payment reminders or notifications. In advertising or marketing, they are used to […]