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Call recording

Call Recording, the Best Shield Available to Your Company and Customers

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Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume of information, is protected from any possible threats when using call recording.  Call recording systems were developed a while back …

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Improve Customer Experience with a Recording System

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There are different strategies to improve customer experience in contact centers, such as providing agents with proper training, using well-defined scripts, or reducing wait times. Though these practices are very common in contact centers’ quality processes, they need to be monitored constantly to make sure they are being used correctly.  A recording system not only …

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