record calls

Call recording

Call Recording, the Best Shield Available to Your Company and Customers

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Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume of information, is protected from any possible threats when using call recording.  Call recording systems were developed a while back …

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Human performance

Recording Systems and Contact Center Improvement

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Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics.     Recording systems are widely used by call centers to keep records and obtain evidence of conversations between agents and customers, as well as to detect areas …

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