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Call Recording, the Best Shield Available to Your Company and Customers

Posted April 23, 2020September 1, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations […]

Recording Systems and Contact Center Improvement

Posted March 26, 2020August 28, 2020 Eugenia Contreras4 CommentsPosted in Call Center Trends

Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics. Recording […]