CEM: How Do We Establish Quality Relationships With Our Customers?
This trend had been in use and working for several years, but in this new normal it is important to reincorporate it into our strategies and efforts. Let’s start by […]
Tag: #QUALITYCONTROL
The Importance of Data Security in Contact Centers
One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the […]