Open source software -

Open-Source vs. Licensed Software for Contact Centers

Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these two versions? Some years ago, call centers just needed an automatic dialer capable of making hundreds of calls concurrently. However, […]

Enhance Your Contact Center with Software and Telephony

6 Comments / Call Center Trends / AdminBlogUs

Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve time management, and enable continuous innovation. Today’s contact centers are either growing companies or in-house departments. In charge of sectors

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