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How Has Debtor Management Evolved Over Time?

Leave a Comment / Collection / Gerardo Rodríguez

This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments. With time and practice, collectors came to realize that being aggressive didn’t help them to reach their goals. Little by little, they found that the key to positive results was understanding debtors’ […]

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Customer Service and Contact Centers

Customer service and contact centers are essential to a company’s most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their own agent facilities. Customer service is a complex task more often than not; therefore, agents must learn to face day-to-day