ivr

IVR

Advantages of IVR Self-Service Applications

Self-service applications can either add value to customer service or give callers an unnecessary headache and an unpleasant experience that results in negative corporate image. It all depends on how these tools work and how useful they prove to be.   The first thing you must consider when implementing an Interactive Voice Response (IVR) system is …

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Customer Service

Customer Service and Contact Centers

Customer service and contact centers are essential to a company‚Äôs most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their own agent facilities.   Customer service is a complex task more often than not; therefore, agents must learn to face day-to-day …

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