The measures taken to prevent bad debt expenses are referred to as debt recovery. This activity is crucial to any business in commerce. However, both companies and contact centers that manage account receivables need to have an area specialized in collections. Why is Debt Recovery So Important to Companies? Collections are one of the most …
This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments. With time and practice, collectors came to realize that being aggressive didn’t help them to reach their goals. Little by little, they found that the key to positive results was understanding debtors’ …
Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry. This concept is understood in different ways, like: Contact centers’ ability to map out self-regulating strategies where ethics and professionalism are the cornerstones of all collections activities. A set of …
