The metaverse is getting closer every day to becoming a reality we can all access from the comfort of our mobile devices, computers, or video consoles. And for this to become the experience we have seen in countless movies, series, and stories, it takes much more than a good computer capable of processing all the …
Telecommunications and the metaverse: what is the relationship between them? Read More »
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that information to predict outcomes. Artificial intelligence in contact centers There are many ways in which AI can be used, and …
AI: Its Role in Improving Contact Center Processes. Read More »
Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve time management, and enable continuous innovation. Today’s contact centers are either growing companies or in-house departments. In charge of sectors …
Enhance Your Contact Center with Software and Telephony Read More »
Self-service applications can either add value to customer service or give callers an unnecessary headache and an unpleasant experience that results in negative corporate image. It all depends on how these tools work and how useful they prove to be. The first thing you must consider when implementing an Interactive Voice Response (IVR) system is …
Phone calls continue to be the main means of communication in contact centers. That’s why it is essential for them to have the most efficient technology for handling a large volume of calls. An automated, predictive, and intensive dialing system is a must for any call center, and so does a platform for managing and …
We’re only a few days away from 2020. In the months to come, new trends in customer service and support will develop, although they will continue to focus on customer experience. CX is a crucial factor that requires contact centers to use resources and follow integral strategies that drive customer satisfaction. However, this is in …
Four Musts for Building a Top Contact Center in 2020 Read More »
