The year 2020 was not easy for anyone around the world. Many industries have been affected by the pandemic, either facing sales declines or having to change their business model. But it hasn’t all been bad; the current situation has led technology to make great strides in all sectors. Specifically, in the collection sector, the …
To improve the technique of your collections department, you must first understand what needs to be changed. There are different factors you must take into account to identify the processes where a strategy is required to achieve higher recovery rates. Some of these factors are: Key performance indicators Customer management Dedicated teams In-house methodologies Existing …
Accounts with less than 120 days past due are classified into the early stages of delinquency. In these cases, the debt collection strategy needs to be well-thought-out and immediate, right from the first day that balance is outstanding, in order to increase the likelihood of collecting payment. Apart from using appropriate tools and learning about …
Collections for Clients in the Early Stages of Delinquency Read More »
Debt collection and debt recovery are activities that require well-thought-out processes in order to achieve successful results and encourage the liquidity and solvency of businesses. Whether companies run an in-house department to collect their receivables or they outsource this task to a third party, such as an agency, they must develop a custom collection strategy …
Why Is the Collections Department Important to Companies? Read More »
Today’s customers need brands and companies to provide them with services where they feel heard and valued. So, how can you improve their customer experience with SMS? Given that they are well-informed about the technological changes and trends in the industry, they have increasingly high expectations and search for means to communicate with businesses more …
