3 Ways crypto revolutionizes debt collection within call center software
In recent years, cryptocurrencies have captured the world’s attention, becoming much more than just digital assets. As they continue to gain momentum, it’s becoming increasingly evident that they have the potential to transform various industries, including the debt collection sector. In this article, we’ll explore how cryptocurrencies are poised to revolutionize debt collection, in conjunction […]
Telecommunications and the metaverse: what is the relationship between them?
The metaverse is getting closer every day to becoming a reality we can all access from the comfort of our mobile devices, computers, or video consoles. And for this to become the experience we have seen in countless movies, series, and stories, it takes much more than a good computer capable of processing all the […]
Instant Messaging Services for Contact Centers.
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have become a great differentiator. Companies nowadays lack the freedom to choose the channels they can offer their customers. Due to […]
AI: Its Role in Improving Contact Center Processes.
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that information to predict outcomes. Artificial intelligence in contact centers There are many ways in which AI can be used, and […]
Call Control | Management in Contact Centers
Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control). According to some studies A single agent can dial or answer about 100 calls on average within a 6-hour shift. […]
How to Improve Human Performance in Your Call Center
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on the performance of companies, as well as their talent network. All companies are required to consider a series of factors […]
Work from Home for Call Centers, Is It Possible?
Work from home is a concept that has grown in popularity over time, especially in the past few weeks. It can be understood as the opportunity of working anywhere, in a place different from a company’s office desk, or, in other words, as remote work. Is Remote Work Feasible for My Call Center? It might […]
The Professionalization of Debt Collection
Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry. This concept is understood in different ways, like: Contact centers’ ability to map out self-regulating strategies where ethics and professionalism are the cornerstones of all collections activities. A set of […]