Customer Service During the Pandemic.
Customer Service is one of the interactions that prove crucial for companies because it influences customer retention. The recent pandemic has led customer service providers to adapt to new needs, […]
Tag: #CALLCENTER
Sales Closing: How Can You Win More Deals?
Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to […]
SMS for Debt Collection.
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according […]
Soft Skills For Your Contact and Call Center Agents.
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to […]
Instant Messaging Services for Contact Centers.
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your […]
AI: Its Role in Improving Contact Center Processes.
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you […]
Call Control | Management in Contact Centers
Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable […]
How to Improve Human Performance in Your Call Center
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow […]
Home Office for Call Centers, Is It Possible?
Home office is a concept that has grown in popularity over time, especially in the past few weeks. Although it literally refers to working from home, it conveys a deeper […]
The Professionalization of Debt Collection
Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry. This concept is understood in […]