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Tag: #CALL CENTER

How to Improve Your Call Center with an Autodialer (Infographic)

Posted December 3, 2020December 4, 2020 Tamara HernandezLeave a commentPosted in IT Trends

In today’s digital era, some call centers still dial phone numbers manually instead of using an autodialer. However, in such cases, it’s well known that a large percentage of agents […]

Hard work in call center company

What is Preview Dialing?

Posted November 10, 2020November 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The […]

Como mejoran las ventas mi centro de contacto

How Contact Center Outsourcing Services Improve Sales

Posted September 24, 2020September 24, 2020 Tamara HernandezLeave a commentPosted in Sales and Marketing

According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based […]

automatice-sus-procesos-de-venta-2

What is An Autodialer and How Does it Work?

Posted August 31, 2020August 31, 2020 Tamara Hernandez5 CommentsPosted in Call Center Trends

For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have […]

Checklist, Journalist, Women.

Benefits of CenterWare for Your Contact Center

Posted July 21, 2020July 21, 2020 Tamara HernandezLeave a commentPosted in IT Trends

Contact centers must be capable of adapting to market trends and technological advances. Choosing a contact center software platform is no easy task. It requires to analyze multiple factors, in […]

Contact Center Security

Call Center Software: Why is it important to have the right one?

Posted July 17, 2020August 11, 2020 Tamara Hernandez27 CommentsPosted in Call Center Trends

We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why […]

TCPA-2

What is TCPA And Why Is It Important for Call Centers?

Posted July 1, 2020December 3, 2020 Tamara HernandezLeave a commentPosted in IT Trends

TCPA stands for Telephone Consumer Protection Act, signed and approved in 1991. TCPA is dedicated to the protection of consumers. It restricts telemarketing calls and the use of automated telephone […]

Scripts for call center agents

Call Center Script: How should a good Script look like?

Posted June 24, 2020June 24, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]

Software engineers

Team Building Exercises and Leisure Activities for Call Centers

Posted June 22, 2020September 7, 2020 Diana Garcia1 CommentPosted in Call Center Trends

Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset.  Keeping representatives motivated is a challenge for call centers’ management and […]

ACW

ACW: What is it and why it is important for your Call Center?

Posted June 17, 2020December 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication. We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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