What is a contact center and why is it so important for my company?
A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]
A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]
Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, […]
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. […]
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability […]
ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]
It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]