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Category: Call Center Trends

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Contact Centers

What is a contact center and why is it so important for my company?

Posted July 8, 2020July 8, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]

data-security

PCI DSS why is it important for Contact and Call Centers.

Posted June 26, 2020June 29, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, […]

Scripts for call center agents

Call Center Script: How should a good Script look like?

Posted June 24, 2020June 24, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]

Call Center Metrics

What Are the Main Call Center Metrics?

Posted June 23, 2020June 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement.   […]

Software engineers

Team Building Exercises and Leisure Activities for Call Centers

Posted June 22, 2020September 7, 2020 Diana Garcia1 CommentPosted in Call Center Trends

Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset.  Keeping representatives motivated is a challenge for call centers’ management and […]

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Startup Tips (for Contact Centers)

Posted June 18, 2020June 18, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability […]

ACW

ACW: What is it and why it is important for your Call Center?

Posted June 17, 2020December 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]

Operator.

Call Center Trends in 2020

Posted June 16, 2020September 7, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]

Headphones Hanging In Empty Office

Elastix Is Now a Closed-Source Software. What Are Other Options Available?

Posted June 15, 2020June 15, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]

Closeup Of Headphone On Keyboard

Asterisk: What Comes After?

Posted June 12, 2020June 12, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication. We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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