Startup Tips (for Contact Centers)
It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability […]
Category: Call Center Trends
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ACW: What is it and why it is important for your Call Center?
ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]
Call Center Trends in 2020
It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]
Elastix Is Now a Closed-Source Software. What Are Other Options Available?
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Asterisk: What Comes After?
Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]
Soft Skills For Your Contact and Call Center Agents.
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to […]
PBX System, Why Is It Suitable for Contact/Call Centers?
What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses. PBX phone systems have […]
Call Center: How to Start Up One and Not Die Trying
Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any […]
Discover How to Improve Work Motivation in Your Call Center
Work motivation is a set of psychological forces that influence the behavior of employees. These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of […]
Change Management in Call Centers, Do You Know What It Is?
Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and […]