What is a contact center and why is it so important for my company?
A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with […]
Category: Call Center Trends
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PCI DSS why is it important for Contact and Call Centers.
Digital transformation has benefited many sectors, industries, and companies throughout the world. Today, for example, you can complete transactions pretty much wherever you are. Despite the advancements and digital innovations, […]
Call Center Script: How should a good Script look like?
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]
What Are the Main Call Center Metrics?
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. […]
Team Building Exercises and Leisure Activities for Call Centers
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
Startup Tips (for Contact Centers)
It’s quite common that people confuse managing a company with starting up a business. That’s why this article focuses on defining startups. Starting up a business refers to the ability […]
ACW: What is it and why it is important for your Call Center?
ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]
Call Center Trends in 2020
It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]
Elastix Is Now a Closed-Source Software. What Are Other Options Available?
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Asterisk: What Comes After?
Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]