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Tag: voice broadcasting

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Send Insant Messages This Holiday Season.

Posted December 23, 2020December 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. Spirits will be high and […]

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Voice Broadcasting for Improved Call Center Strategies

Posted May 28, 2020June 3, 2020 Diana GarciaLeave a commentPosted in Call Center Trends, Customer Service

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]

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