What Is a CTI?
Have you ever heard the term CTI for Call and Contact Center and would like to know what it is? To understand it in-depth and to understand its current importance it is important to go […]
Tag: #TECHNOLOGICALTOOLS
Life Insurance: Integrated Technology for a Sustainable Growth.
Data from the latest insurance industry-related study conducted by Deloitte, showed that the life insurance industry has been experimenting with new data sources and analytical tools allowing them to improve customer experience, streamline the sales […]
Customer Experience in the Insurance Industry.
Nowadays, with the evolution of technology, customer behavior has evolved, making the importance of better service increasingly evident. Customers’ loyalty now depends on service quality. In addition, with the surge of innovative technologies to communicate […]
AI: Its Role in Improving Contact Center Processes.
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]
Top Tips and Tools for Effective Debt Recovery
The measures taken to prevent bad debt expenses are referred to as debt recovery. This activity is crucial to any business in commerce. However, both companies and contact centers that manage account receivables need to […]