The environment in which business has been conducted over the past year has given rise to more complicated challenges and has tested many organizations globally. Specifically, in the debt collection industry, activities such as operational […]
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
In today’s digital era, some call centers still dial phone numbers manually instead of using an autodialer. However, in such cases, it’s well known that a large percentage of agents are forwarded to answering machines […]
Data from the latest insurance industry-related study conducted by Deloitte, showed that the life insurance industry has been experimenting with new data sources and analytical tools allowing them to improve customer experience, streamline the sales […]
Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on a 24‑hour basis and deliver […]
Contact centers must be capable of adapting to market trends and technological advances. Choosing a contact center software platform is no easy task. It requires to analyze multiple factors, in addition to features. Contact centers’ […]
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why contact centers and call centers […]
FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or the finance world in general. […]
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you advice on everything you need. […]
Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]