Data from the latest insurance industry-related study conducted by Deloitte, showed that the life insurance industry has been experimenting with new data sources and analytical tools allowing them to improve […]
Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on […]
Contact centers must be capable of adapting to market trends and technological advances. Choosing a contact center software platform is no easy task. It requires to analyze multiple factors, in […]
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why […]
FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or […]
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any […]
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers […]
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow […]
Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require […]