As we have already seen in previous posts, AI is bringing improvements to the call center sector in Mexico, naturally the most benefited after the companies are the customers, since their Customer Experience becomes a simple way that at the end of the calls, they receive rewards or benefits. But how can customers benefit from …
AI and CX: 3 ways to help your customers be completely satisfied. Read More »
In the 90s the use of mobile telephony began to become popular, and it is worth mentioning that at that time, its cost was high so very few people could use it; a fact that also turned it into an object of desire. And although this story with mobile telephony began many years before, its …
Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand the what and why of such endeavor. What Are Call Centers? Call centers are businesses that specialize in making and …
Call Center: How to Start Up One and Not Die Trying Read More »
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem best to contact you. Nowadays, one of the preferred channels, without a doubt, to get in touch with companies is …
Multichannel Contact Center: Optimize your Social Networks. Read More »
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on the performance of companies, as well as their talent network. All companies are required to consider a series of factors …
How to Improve Human Performance in Your Call Center Read More »
Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve time management, and enable continuous innovation. Today’s contact centers are either growing companies or in-house departments. In charge of sectors …
Enhance Your Contact Center with Software and Telephony Read More »
