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June 9, 2020June 9, 2020Call Center Trends

Call Center: How to Start Up One and Not Die Trying

Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]

May 6, 2020September 1, 2020Customer Service

Multichannel Contact Center: Optimize your Social Networks.

We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem […]

April 6, 2020September 1, 2020Call Center Trends

How to Improve Human Performance in Your Call Center

What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on […]

April 2, 2020April 6, 2020Call Center Trends

Enhance Your Contact Center with Software and Telephony

Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve […]