#recording Archivos • Blog US

April 23, 2020September 1, 2020Call Center Trends

Call Recording, the Best Shield Available to Your Company and Customers

Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume […]

February 14, 2020August 28, 2020Customer Service

Improve Customer Experience with a Recording System

There are different strategies to improve customer experience in contact centers, such as providing agents with proper training, using well-defined scripts, or reducing wait times. Though these practices are very common in contact centers’ quality […]