#recording Archivos

Call Recording, the Best Shield Available to Your Company and Customers

Posted April 23, 2020September 1, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

Call recording systems function as a shield against frauds that comes in handy to safeguard the privacy of customers. Any business, from small debt collection call centers to large corporations that manage a high volume […]

Improve Customer Experience with a Recording System

Posted February 14, 2020August 28, 2020 Diana Garcia2 CommentsPosted in Customer Service

There are different strategies to improve customer experience in contact centers, such as providing agents with proper training, using well-defined scripts, or reducing wait times. Though these practices are very common in contact centers’ quality […]