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Tag: #QUALITYCONTROL

BPO Vs Contact Center

Posted December 17, 2020December 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]

Customer service

CEM: How Do We Establish Quality Relationships With Our Customers?

Posted September 29, 2020September 29, 2020 Tamara HernandezLeave a commentPosted in Customer Service

This trend had been in use and working for several years, but in this new normal it is important to reincorporate it into our strategies and efforts. Let’s start by defining its acronym CEM: Customer […]

Data Security

The Importance of Data Security in Contact Centers

Posted April 2, 2020September 1, 2020 Eugenia Contreras3 CommentsPosted in Call Center Trends

One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the integrity, reputation, and privacy of […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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