BPO Vs Contact Center
What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]
Tag: #QUALITYCONTROL
CEM: How Do We Establish Quality Relationships With Our Customers?
This trend had been in use and working for several years, but in this new normal it is important to reincorporate it into our strategies and efforts. Let’s start by defining its acronym CEM: Customer […]
The Importance of Data Security in Contact Centers
One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the integrity, reputation, and privacy of […]