Are you trying to increase your phone sales, but you don’t really know where to start? Let’s begin by defining what outbound calls are and why are they crucial for your company. Outbound calls are generally classified as “cold calls”, as they are taken from potential customer databases to try to close a sale or …
Outbound Calls: How To Increase Call Center Sales. Read More »
What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an ACD application, and a predictive dialer. It is capable of handling a large volume of concurrent calls by queuing callers …
Call Center vs. Contact Center, What’s the Difference? Read More »
Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of their own homes, but… how does this work exactly? Companies can have a series of in-house departments in charge of interacting with customers; however, more …
Contact Center Services: Their Importance for Companies. Read More »
