Open source software Archivos

Open-Source vs. Licensed Software for Contact Centers

Posted May 20, 2020September 1, 2020 Diana Garcia3 CommentsPosted in Call Center Trends

Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these […]

Enhance Your Contact Center with Software and Telephony

Posted April 2, 2020April 6, 2020 Eugenia Contreras8 CommentsPosted in Call Center Trends

Carriers that provide solutions combining software and telephony help businesses to improve. And streamline their operation, broaden their scope, and cut costs related to resources and infrastructure. Contact centers require tools that boost productivity, improve […]