Smart Clicker: 5 Strategies for Efficiency with Optimism and Productivity!
In the competitive world of contacting and customer service, every interaction counts. That’s why contact centers are constantly looking for ways to improve their efficiency and boost their agents’ productivity. A tool that has proven invaluable in this regard is the Smart Clicker. What is a Smart Clicker? A Smart Clicker is an automatic dialing tool […]
Customer Service and Contact Centers
Customer service and contact centers are essential to a company’s most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their own agent facilities. Customer service is a complex task more often than not; therefore, agents must learn to face day-to-day […]