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Tag: monitoring

BPO Vs Contact Center

Posted December 17, 2020December 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]

Debt Collection

Demystifying the Top 10 Myths About Managing Contact Centers

Posted December 9, 2020December 9, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends, Sales and Marketing

If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]

Scripts for call center agents

Call Center Script: How should a good Script look like?

Posted June 24, 2020June 24, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of call and contact center. This […]

Data Security

The Importance of Data Security in Contact Centers

Posted April 2, 2020September 1, 2020 Eugenia Contreras3 CommentsPosted in Call Center Trends

One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the integrity, reputation, and privacy of […]

Human performance

Recording Systems and Contact Center Improvement

Posted March 26, 2020August 28, 2020 Eugenia Contreras4 CommentsPosted in Call Center Trends

Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics.     Recording systems are widely used by […]

Do You Know How to Build Customer and Employee Loyalty?

Posted February 13, 2020August 12, 2020 Diana Garcia1 CommentPosted in Customer Service, Sales and Marketing

Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty.  Customers around the world prefer […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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