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April 2, 2020September 1, 2020Call Center Trends

The Importance of Data Security in Contact Centers

One of the most valuable resources of both people and companies is information. In particular, when it falls into the ‘sensitive’ category. Therefore, it must be managed appropriately so the integrity, reputation, and privacy of […]

March 26, 2020August 28, 2020Call Center Trends

Recording Systems and Contact Center Improvement

Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics. Recording systems are widely used by […]

February 13, 2020August 12, 2020Customer Service, Sales and Marketing

Do You Know How to Build Customer and Employee Loyalty?

Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty. Customers around the world prefer […]