What Are the Main Call Center Metrics?
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. Studying the results achieved in […]
Tag: metrics
Do You Know How to Build Customer and Employee Loyalty?
Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty. Customers around the world prefer […]