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Tag: metrics

Call Center Metrics

What Are the Main Call Center Metrics?

Posted June 23, 2020June 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement.   Studying the results achieved in […]

Do You Know How to Build Customer and Employee Loyalty?

Posted February 13, 2020August 12, 2020 Diana Garcia1 CommentPosted in Customer Service, Sales and Marketing

Getting to know customers is the way to provide them with services tailored to their every need and deliver better experiences that lead to long-term business relationships and brand loyalty.  Customers around the world prefer […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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