Many political campaigns and public figures use SMS strategies to communicate with voters effectively. Why is this? We live in a digital age, where most of our interactions and activities are done through a smart […]
This article discusses the evolution of debt collection. In the beginning, collections methods were rough and oriented solely to the pursue of payments. With time and practice, collectors came to realize that being aggressive didn’t […]
Customer service and contact centers are essential to a company’s most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their […]